Strafford Appliance Co. Reviews

Second purchase...staff very professional, helpful and knowledgeable. Great deals, better experience than the big box stores.

Larry Kindberg 12/1/2024

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I found them to be very responsive and easy to work with. It reminded me of the good old days of customer service: you have a question, you make a call, someone answers, and your question gets resolved. Their prices are competitive, but honestly, I’d be willing to pay more for the exceptional level of customer service they provided.

Richard Cohn 12/3/2024

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I had a great experience using them for service on my washing machine. The tech (Mac) was on time, friendly, and knowledgeable. They were also reasonably priced, with the cost being only about 1/3 of what it would’ve cost for the manufacturer to come out to look at our machine. Highly recommend.

morgan1027 7/16/2024

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First of all, DO NOT waste time at home Depot. Strafford has excellent prices and people who understand the products they are selling!!

Mike Minnon 7/18/2024

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We had such a wonderful experience today at Strafford Appliance. Our Microwave decided it's time was up and we needed to find one with specific measurements along with features that are convenient. My husband suggested Strafford Appliance because of another good experience he had here. Matt came to the rescue with a few suggestions for models he had in stock and much to my surprise was $100.00 cheaper than we expected. Because of the great experiences here...this is our "go to" for anything appliance. Highly recommend!

Shelly Simoneau 7/23/2024

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Excellent and available next day. Mac was amazing!! My refrigerator wasn’t working properly. He cleaned and checked everything. He found the main issue, another company had installed the door improperly, causing the gaskets to leak air and the freezer to frost & freeze . GE wouldn’t go to my town, Best Buy would go the next week. ⭐️⭐️ Strafford Appliance saved the day and price was very reasonable. They guarantee their work too . I will use them in the future!! Thanks so much !! Bev

Beverly Goodman 8/9/2024

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TL;dr - if you're not hitting up Strafford Appliance Co., Inc. for your appliance needs - you might be doing it wrong. Can I talk about Strafford Appliance Co., Inc. for a minute? All the options of your big box store. Reasonable delivery and free haul away. Everything came to about even to what it would be if I bought it at HD or Lowes. Where they shine is the flexible delivery schedule and service. Fridge and stove arrived and installed with ease. When I checked the fridge later in the day, there was water in the vegetable drawer. Ultimately discovered it was from the factory installed water filter. I called Strafford and they were at our place in 30 minutes to address the situation (and haul away some of the cardboard/plastic/and styrofoam). I noticed a scratch on the door and no questions asked - new door on order. We're so stoked with these new appliances and SUPER grateful to the folks at Strafford Appliance. Dear Wanda, Mike, Brian, George, Pete and the guy that came to fix our fridge, Thank you so much!

Ryan Levasseur 11/29/2023

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Thank you Brian for going above and beyond to make our experience with Strafford Appliance amazing, which it was. Folks, why bother ordering at one of the big box stores where they ultimately don't care how anything turns out. Don't get fooled into thinking the prices are always cheaper at one of these stores. Support our local NH businesses!

Dustin Pritchett 12/15/2023

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Very friendly and full of information. I will definitely be back. Best prices around

chet sanders 11/20/2022

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Tom Palmer 11/11/2022

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Personal service great and good prices

Stephen Brown 11/10/2022

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Very excellent service, gentleman knew his products, was thorough in his attention to detail. Will update once delivery and installation is completed

Siege Hall 11/29/2022

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George was excellent at finding exactly what I wanted and at a bargain instead of shopping all around.

Sheila Ingram 1/3/2023

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We just had a wonderful experience with Stafford Appliance. We started with their service department in an attempt to repair a dishwasher that came with our house. They were prompt and attentive. We decided to purchase a new dishwasher. They are price competitive with larger chains but you get to deal with real people who are paying attention to you. Sherri was responsive and excellent in guiding us throughout the process. They suggest K + P Home Improvements for the install. We got a call from them right away and the dishwasher was installed within the same week. They were fabulous too.

Carole L. 1/20/2023

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I just had the best and easiest experience purchasing a new dishwasher at Strafford Appliance in Dover, NH. Matt, the sales person was extremely knowledgeable and answered all of my questions honestly. I was able to make a decision as to which dishwasher would work best for me and immediately felt confident in my choice. The frosting on the cake was delivery and installation. Phil and his partner from K & P Improvements, Inc were on time and worked in professional harmony the way all installation people should work. They  not only  did a beautiful job installing but they were finished in record time, cleaned up the mess and gave me simple instructions on how the dishwasher works. Thank you Strafford Appliance and K &P for making my purchase such a pleasant experience.

Charlene K. 2/7/2023

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I called Strafford Appliance to schedule a Service Call. Peter, a Sales and Service Technician, listened carefully to what my Whirlpool Duet Washer was doing and suggested how my husband and I could remedy the issue. It was a clogged filter just as Peter had surmised. So, we just bought the proper star shaped screw driver to remove the front panel and clean out the filter. They were honest, knowledgeable and we will buy our next washer and dryer from Strafford Appliance. Thank you Peter for your integrity and honesty.

Gwen S 4/24/2022

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We bought appliances here and just had them delivered today. The salesperson was very helpful when we bought them and very knowledgeable. The delivery and installation guys were so amazing. They delivered to my tinyish home and had to navigate more hurdles than usual. They were in good spirits the entire time and were also very kind and knowledgeable. We are super grateful that they were able to help us today! Thanks so much and give those guys a raise!!

Monica Jamer 6/23/2022

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We bought appliances here and just had them delivered today. The salesperson was very helpful when we bought them and very knowledgeable. The delivery and installation guys were so amazing. They delivered to my tinyish home and had to navigate more hurdles than usual. They were in good spirits the entire time and were also very kind and knowledgeable. We are super grateful that they were able to help us today! Thanks so much and give those guys a raise!!

Monica Jamer 6/23/2022

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Very knowledgeable staff.

Frank Reynolds NH 2/19/2022

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Superb customer service, great selection and prices. Bought a new dishwasher, they contacted the installer who came 2 days later. Shop local!

Julie Bergeron 2/22/2022

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Thank goodness local businesses like Strafford Appliance are still part of our community. Every time in I’ve had a great experience (always get my questions answered, but never feel pressured). And very competitive prices. From the purchase to the delivery I had a great experience. Thank you!

Kate Dickinson 5/4/2021

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Awesome service dept , have used them.before will use them again can find most parts for appliances thanks Sherry

William Bates 5/19/2021

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The technician (Kirk) was very knowledgeable and efficient as he diagnosed the issues we were having with our ice maker and washer. Also, the person I spoke with (Sherry?) in parts and service was very helpful with troubleshooting the problem and getting the washer door unlocked! I would definitely recommend.

Sandra Taylor Bodwell 6/28/2021

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Purchased the Maytag commercial washer and dryer set. Same price as on the Maytag website but able to get it right in the store! Seemless transaction, knowledgeable and friendly staff. We were able to walk in and out in under 20 minutes with this new set! I'm so glad we went to Strafford Appliance! Best washer dryer set ever and confident I gift my money's worth! We will definitely be back as we continue to upgrade! Don't go anywhere else! Shop local! You won't be disappointed!

Lori Odowd 8/29/2021

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Awesome service, Sean ordered exactly what I wanted & delivered on time.

James Brad Gardella 8/26/2021

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Strafford Appliance was wonderful to work with. Everyone I spoke with was incredibly friendly and helped me find my perfect washer and dryer. They were on time for the installation and had them up and running very quickly. The men were very nice and professional. I had initially ordered a washer and dryer from Home Depot, but they refused to deliver them due to a slightly challenging doorway. Strafford handled it no problem. Thank you Strafford!

Sophie Shulman 4/23/2021

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Always have what I need at a competitive price. Very knowledgeable staff to take the confusion out of all the choices.

Michael Curran 4/24/2021

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Strafford Appliance was wonderful to work with. Everyone I spoke with was incredibly friendly and helped me find my perfect washer and dryer. They were on time for the installation and had them up and running very quickly. The men were very nice and professional. I had initially ordered a washer and dryer from Home Depot, but they refused to deliver them due to a slightly challenging doorway. Strafford handled it no problem. Thank you Strafford!

Sophie Shulman 4/22/2021

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Had a great buying experience at Strafford Appliance on Saturday April 17, 2021.We had to replace an electric stove due to a electrical issue. My wife called Strafford Appliance while at another store to ask a few questions on availability. We left and headed to Dover after speaking to Sean Page.We spent some time at the store and had all our questions answered by Sean who is a very knowledgeable long term employee of Strafford Appliance. We bought a new electric range that morning and had it loaded in the back of our vehicle. Fantastic sales experience. No pressure .We have been buying multiple products from Strafford Appliance throughout the years and have been very happy in doing so.The Carlson’sNorthwood NH

Don Carlson 4/19/2021

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Had a leveling problem with new washer/dryer. Called first thing Monday morning and a service tech was sent out that afternoon. Pete showed up promptly and took his time to get the job done right. Even went a step further to check something I questioned on the dryer. Excellent customer service. 5 stars for Pete and Strafford Appliance. I would recommend you shop here for all your appliance needs. I won't go anywhere else. I am now a Strafford Appliance customer for life.

Deb Rines 4/20/2021

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The salesman helped find what I wanted and needed and explained option. No pressured up sale, which I really appreciated. Everyone wore masks and maintained social distance.The delivery people were respectful and responsible. They wore masks and were very careful in my narrow cellar entry.

Kathleen Willette 1/7/2021

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We've been customers for over 40 years and love the quality of everything as well as great customer service. We've known and dealt with George for those years. A+++++++shop

E 2/21/2021

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Terrific prices for all medium grade appliances.Excellent staff and outstanding service department.Will always buy from these guys over big box stores.Local business is great business.

Michael Cheslock 4/1/2021

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Such an amazing first experience at Strafford Appliance buying our washer! Shout out to George who was more then helpful and very knowledgeable about the products. We will definitely be back!! Thank you to everyone at Strafford Appliance!

Candice Leach Clark 3/18/2021

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Salesman, Shawn, was very well versed in the product I was looking at. Discussed the pros and cons of each model. Made decision easier. Would highly recommend

Joyce Bowden 3/16/2021

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Again! Great sales service and knowledgeable, just received my delivery of a new refrigerator and small chest freezer! Delivery men were exceptional! Thanks again!

Jimmy Gagnon 3/4/2021

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Kate Dusinlleux 9/29/2020

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Excellent service and sales.

Alan Bryce 10/3/2020

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Jim Sorbello 7/16/2020

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David Mitchell 7/18/2020

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Apparently refrigerators are becoming the new toilet paper during these unprecedented times! I needed a new refrigerator and everyone was very helpful showing me options even though the stock is so low! I was able to find the style I wanted within my price range and have it delivered and they are taking the old one away! I also feel confident that should I ever have an issue, George and his staff will work diligently to try to resolve it. Thank you!

Jen McCarthy-work 7/30/2020

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Great customer service!  We have bought multiple  thru the wall AC's and one developed an issue at the 1 year mark.  They had me call the manufacturer about the warranty.  For a week I tried to reach the manufacturer, jump through the manufacturer's hoops, and was told different things.  When I showed up at Strafford Appliance frustrated, Joe said they would call the rep.  Within 2 days they had authorization for a replacement unit under warranty.  Thank you Joe and thank you Strafford Appliance for great customer service.

Cheryl E. 7/31/2020

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They are literally one of the only businesses to have more than 2 air conditioners for sale in the seacoast area. Employees of some of the big box stores reported only having one 18k btu, and not getting anymore for the year. Strafford Appliance had a range of options, plus two different brand choices. WTG!

Brad Barbin 7/29/2020

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During COVID we called needing a new washing machine. They were supposed to be closing for the day, but took their time comparing models and prices with what they had in stock. Strafford Appliance stayed open for my husband to run over and purchase a washer that same day. Thank you!

Angela Kirk Estes 4/18/2020

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We went in looking for a washer. The gentleman we talked to showed me the difference in quality of a couple of different washers. He showed us the front loaders which I really didn’t want at first. I ended up really liking the Electrolux front loader and we decided on the washer & dryer set. We shopped around afterward and found they had the best price. I called my son to ask about his since he had a front loader and he said he loved his. They gave us many rebates for the water & energy saving features. The delivery men were very nice and they took away the old washer which I didn’t realize they did. They set up the new and made sure they worked before they left. I was skeptical at first of a small appliance company but the staff is very helpful and they service the machines, so it won’t be a huge hassle if I have to have the machines serviced.

Kim Charette 1/25/2020

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Timothy Turcotte 2/10/2020

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If you self repair you like to get the part and finish today. It's hard nowadays finding parts thru a search engine. They all steer you to places like Amazon. How can an online place give you a part today? Strafford has a lot of parts. The people are knowledgeable and can help you today not tomorrow.

art paz 2/19/2020

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What an amazing experience we had with a stove repair. Quick, professional and friendly service! I won't shop anywhere else for appliances from now on. There's truly nothing better than working with a locally owned business; one that knows the industry and takes pride in their product.

Kelly Glennon 12/17/2019

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They were the only company around who were able to get the parts I needed for my dishwasher and washing machine. Friendly, knowledgeable parts person.

Kellie Hersom 12/19/2019

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Had a bad experience with a big box store, went to Strafford, ordered a nice fridge at a cheaper price than the other store and it was in the next day. Working with Sean was great, he is knowledgeable and super helpful. I will be a customer again.

Jonathan Rourke 1/23/2020

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Just checking on prices

Mary Stuart 7/1/2019

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Friendly helpful staff. Many items on display.

Rick Behun 5/2/2019

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Fantastic customer service with great prices.

Donnie McCabe 6/9/2019

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Cheryl Mosley 4/23/2018

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Carmen Villaseca-Crosbie 5/25/2018

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Family owned business, great customer service!

Lisa Lawrence 6/16/2018

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Michael V Page 8/20/2018

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John D. 9/15/2018

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Great knowledgeable staff and in home service if you can't fix it your self

Bruce Tucker 9/20/2018

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Fast , friendly , and knowledgeable service . I have used Strafford Appliance for both parts and service and would highly recommend them for either .

Bernie P Duffy 9/27/2018

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I received 5 star service from Andrew at Strafford appliance . He was in and out in a very reasonable time . Andrew explained the repair before doing it and showed me the completed work after it was completed. I feel like the pricing was fair and the over all experience was excellent. I wIll be recommending them to my Friends and family . Thanks again

Google User 10/12/2018

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Alex Bishop 12/1/2018

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.review-more-link{color:#1a0dab;cursor:pointer;padding-left:3px}Owner present and available. Interaction with clients by owner and salesman top notch. Pricing was as advertised or better.

John Cook 1/18/2019

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Stafford Appliance always has the best selection and service. Very satisfied with every product I've ever purchased. Highly recommend for any appliance needs residential or commercial.

Matthew Trudeau 3/19/2018

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